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Re: error 9923 connecting mac el capitan & HP 4630

May 3, 2018, 3:40 am
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Seems this is a dormant thread. However, I recently started running into the same -9923 error when attempting to scan via AirPrint. Scanning like this (from multiple Macs running macOS 10.11+) had worked fine for as long as I've owned the LaserJet M277dw — at least 12 months. I tried all these solutions mentioned but no joy.

 

What solved it for me was turning the firewall OFF on the printer. Via the printer's web interface, go to the  "Networking" tab, select "Firewall" in the left column list (was at the bottom of the list for me), remove the check mark in "Enable Firewall", then "Apply".

 

What's daft about this is the printer's firewall was ON for the last 12+ months and scanning worked fine!

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Re: HP Officejet 4630 all-in-one, will not copy, beeps

May 4, 2018, 4:59 am
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Can not get copier to copy but it will print from computer

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Re: HP Officejet 4630 all-in-one, will not copy, beeps

May 4, 2018, 8:33 am
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

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Re: 0xc05d0281 error

May 4, 2018, 8:33 am
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[QUOTE]

Open the mid chassis like you are going to replace the pens (ink cartridge to the rest of the world). On the left side of the PHA (print head assembly) is a black lever about 2" long next to a white gear with a tab on the side of it. The tab on the side of the gear needs to be INSIDE the slot that runs the length of the black arm. If it somehow pops out the pump motor will stall, giving this error. Rotate the gear so the tab is close to the end of the lever (rear of printer) and GENTLY pop it back into the slot on the inside of the lever.

 

This took me about 30 seconds and my printer works again.

 

BTW, I work at HP in San Diego.

[/QUOTE]

 

Hello @UncleTerry

 

my hp 3210 give the same error as it run to a maintenance cycle and make noises alike "sliding gears". I've seen your solution and I checked the gears situation, the arm of the gear is inside the lever, what can it be more?

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Re: 0xc05d0281 error

May 4, 2018, 10:21 am
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

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Re: Print problem from MS Office/word and excel

May 4, 2018, 11:04 am
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Wewll i got news for you ALL. This is a very wide spread HP only problem. I have many types of printers here, NONE of the HP printers work with office anything. Same crap too. PDF, Notepad, all work fine, can email a word doc or excel sheet to eprint it works, Office DOES NOT.

Here is the list of Operating systems i tried it on. and ALL failed.

Windows 10

Office 2007

Office 2010

now Office 2016 yes actualy went and bought it this week thinking that may help.

HP will shirk their duty, and blame this on microsoft, it is NOT microsoft trust me, EVERY other printer here works exactly as expected, NO hp works as it should, even remotley. They WILL NOT fix this, they WILL blame everyone and everything else, and totally act like this is not them, and they even claim lots of people have it working, its a lie. i work in a major office building with 50+ companies, and ALL have this issue with HP printers now, ALL of them. Especially windows 10 users. worst printers EVER now. been at this for over 30 days with them now, bought new dell laptop. desktop, operating systems, office packages, ALL netted same result, NOTHING prints without jumping through a dozen hoops, and then it still fails.

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Re: Web JetAdmin 10.4 device communication errors

April 23, 2018, 9:22 am
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Was there ever a complete resolution to this issue?

 

I have a fresh install of HP Web JetAdmin 10.4 SR3 (10.4.103287) with Feature Pack 7 installed. My host environment is Windows Server 2016 running in VMware vSphere. I have about 30 HP printers in JetAdmin, most of which are working fine. My problem devices are M1536, M401, M402, M451, and M477. All of those report "Device Communication Error". The M402 and M477 in addition also show "<Unknown>" under Device Model.

 

I've confirmed the HPWSProAdapter service is running, and the registry key looks the way it should.

 

Thanks.

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Re: Web JetAdmin 10.4 device communication errors

May 8, 2018, 12:42 am
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Hi, I often see such errors when the firewall blocks certain ports.

First, make sure that the Web Jetadmin is allowed to communicate with the devices through the necessary ports without restriction.

https://support.hp.com/lt-en/document/c04918344

 

But in rare cases it is also due to the data of the WSProAdapter.

In this case you can try the following:

 

  1.  Stop the HPWJA service
  2.  Stop the HPWSProAdapter service
  3.  Remove the directory including subdirectories and files: C:\Program Files\HP Inc\Web Jetadmin 10\HPWSProAdapter\FileSystems\MachineData\Panther
  4.  Create the directory: C:\Program Files\HP Inc\Web Jetadmin 10\HPWSProAdapter\FileSystems\MachineData\Panther
  5. Start thd HPWJA service
  6. Start the HPWSProAdapter service
  7. Perform a device discovery

I hope I could help you.

 

Best regards

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Re: Web JetAdmin 10.4 device communication errors

May 8, 2018, 5:46 am
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Hi!

 

Thanks for the tips. As it turns out, the affected models had WS-Discovery turned off. Once that was enabled, they began functioning correctly.

 

Are there any side effects to enabling WS-Discovery? We need to ensure all direct-to-printer printing is disabled so that we can route all print jobs through a central print server and accounting service for chargeback/cost recovery/metrics, etc. Just want to be sure WS-Discovery doesn't open a loophole to bypass our print accounting system.

 

Thanks again.

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Re: Web JetAdmin 10.4 device communication errors

May 8, 2018, 5:59 am
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Hi, glad to hear that it works now.

It is not possible to send a print job to the device via WS-Discovery.

Depending on the device model, it is also possible to use the built-in firewall to allow communication only between Web Jetadmin, print server and the device.

 

Best regards

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Re: Small piece of paper jammed

May 8, 2018, 7:46 am
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This is the first time it happens to me, as my plotter is one month old, but it will obviously happen with certain frequency, maybe once or twice every ten rolls. The solution should be simpler!!!

This is my fouth plotter, my first HP and the first time this appears as a problem.

As for now, what worked was: I restarted the plotter and then, a small bit of paper, like three or four milimeteres, apperaed visible. Very carefully I picked it and pulled it out.

If I find a better solution, I will post it here!

anaC

 

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Re: Scan to network folder on Mac

May 8, 2018, 10:49 am
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This almost worked for me, it came closer than what I managed before - but not quite resoled it for me at least.

 

The EWS test comes back positive, but on the printer (LaserJet Pro MFP M277) the error message says.

 

"Cannot write to \\10.0.0.0.\foldername. Destination folder is read-only, has the wrong permissions or is no longer available"

 

I checked; the folder is shared, read&write (it is a home Mac so I am admin) and the folder is very much still there. Any further advice please??

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Re: Print A7 Envelopes!

May 9, 2018, 6:38 am
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Thank you. I have the HP 8610. Changing size to 5 x 7 worked. Interesting that the printer can't print standard size envelopes.

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Re: Printer Failure: can't get past message or to any of the menus

May 9, 2018, 7:32 am
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I am having the same exact  issue....will replace printhead to seeif this helps....

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Re: HP Officejet 6700 - How do you fix error "the print carriage cannot move"

May 9, 2018, 8:16 am
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Hey, 

 

This is a last resort not the first one. Follow all the suggested steps HP gives for troubleshooting:

 

    I found that the printhead cleaner, which sits under the cartridge on the right side of the printer is not engaging for whatever reason. I was able to return it to its place by first removing the scanner and left side panel, then move the gears clockwise. This set the cleaner where it should be and freed the cartidge to move. As the I.T. guy I work on many printers for my company to put back in the field, this particular one had other hardware issues other than the printhead being stuck; however the my solution worked for that particular problem. I suspect it would only be a matter of time before the printhead cleaner would become stuck again. Truly unfortunate that you spent the money on a new printhead, hope this helps.

 

David

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Re: HP Laserjet 400 m401dn, make it wireless?

May 9, 2018, 11:33 am
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Hey msiefert! 

 

I realzie this is likely far too late, but because I found this post after determining that you can upgrade the m401dn to wireless, I figured I'd reply for anyone who stumbles on it later.

 

YOU CAN ADD WIRELESS TO M401dn (touch/color flip-screen), but NOT the M401n (small fixed LCD).

 

The wireless PCA is just a socketed chip that was used in several printers of this era and is available new on eBay from a few sellers for $10 to $20 as of posting this. The PN for the wireless module is: 1150-7940. 

 

The installation is also very simple. I've attached images below showing how to remove the left side panel (no tools necescarry!), the card itself, and the formatter with and without the card installed. 

 

The only caveat is the bracket that the card attaches to in the m401dw is absent in the m401dn so you have to rely on the pressure fit of the connector. It's actually quite firm when installed so I wouldn't be the least bit worried about it assuming the printer is more or less stationary. 

 

We do have the newest firmware on our fleet of M401dn's so bear that in mind if it doesn't work right away on your machine, that could be the issue and I'm unable to test for it. 

 

Enjoy your new wireless printer(s)!

M401DN Formatter showing open socket in top rightM401DN Formatter showing open socket in top rightM401DN Formatter showing wireless module installedM401DN Formatter showing wireless module installedFront of wireless moduleFront of wireless moduleBack of wireless moduleBack of wireless module

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Re: Unable to Communicate With Printer

May 10, 2018, 4:18 am
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No 2 way communication with printer!
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Re: HELP! my HP LaserJet 400 color MFP M475dn Does not boot up.

May 10, 2018, 4:19 am
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Hello!

 

I have the same problem. Do you find the solution?

Thanks in advance!

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Re: Unable to Communicate With Printer

May 10, 2018, 9:08 am
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Re: HP Officejet 6700 Premium - Missing or Failed Printhead Error Message

May 11, 2018, 12:37 pm
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I am glad that Costco rocks, and, apparently, UP doesn't because I have just read 60 posts for exploded ink, and none of them seem to have been solved by help from HP. Too bad that I didn't buy my useless printer and the 3 replacement cartridges at Costco. Now I am stuck with A USELESS printer and a hundred bucks of useless ink...
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